Refund policy
🔄 FOTK Return & Refund Policy
Last updated: [7/1/2025]
We hope you love your purchase from FOTK, but if something isn't quite right, we're here to help. Please read our return and refund policy below.
📦 Return Eligibility
We accept returns under the following conditions:
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Item(s) must be returned within 14 days of delivery
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Item(s) must be unworn, unwashed, and in original condition
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Tags must still be attached (if applicable)
We do not accept returns on:
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Sale items or final clearance items
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Gift cards
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Custom/embroidered items
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Any item showing signs of wear or damage
If your item was damaged or defective upon arrival, contact us within 7 days of delivery and we will make it right.
🔁 Exchanges
At this time, we do not offer direct exchanges. If you'd like a different size or item, please return your original item (if eligible) and place a new order separately.
💵 Refunds
If your return is approved:
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You’ll receive a full refund to your original payment method, minus any shipping fees
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Please allow up to 5–10 business days after we receive your return to process your refund
Shipping fees are non-refundable unless your item was incorrect or defective.
🚚 How to Start a Return
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Email us at support@fotk.store with your order number and reason for return
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We’ll respond with return instructions and a return shipping address
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Ship the item back to us (you are responsible for return shipping costs unless the item was defective)
We recommend using a tracked shipping method for your protection.
📦 Package Lost or Stolen?
We are not responsible for packages lost or stolen after being marked as "Delivered" by the shipping carrier. Please reach out to the carrier for a claim if necessary.
❓ Questions?
For help with your return, email us at support@fotk.store — we're happy to assist.